Customer Service

Customer Service

ARE YOU READY FOR THE HYPERSENSITIVE CUSTOMER? My friend and mastermind buddy, Marily Suttle, has written an important book called “Who’s Your Gladys?” to help businesses enhance customer service. I don’t know if it’s just that people are...
Change Old Beliefs

Change Old Beliefs

Beliefs are perceptions of reality, a conclusion we’ve come to, or perhaps something we were told we had no reason to doubt at the time. However, unexamined beliefs tend to smolder like wet leaves on fire. But once we explore the belief, its seed and root cause...